FAQ

At EtoilePro, we take great pride in the exceptional craftsmanship and quality of our luxury dance and activewear. To ensure you are fully satisfied with your purchase, we offer the following return and exchange options under our carefully considered guidelines.

• Condition: Items must be returned in new, unworn, and unused condition. The items must be returned with all original tags attached, in its original packaging with all the accessories. Returns of items showing signs of wear, such as stains, odours, or damaged or altered fabric, will not be accepted.
• Trying On Items: For hygiene reasons, we kindly ask that you wear your own underwear when trying on leotards or other intimate apparel. We kindly ask you to try on items carefully, avoiding contact with makeup, lotions or perfumes.
• Timeframe: You must request a return within 14 days of the delivery date. Once your request is approved, you will have an additional 14 days to send the item back to us. Returns will not be accepted after these timeframes have passed.
• Final Sale Items: Certain items may be marked as Final Sale at the time of purchase. These items are not eligible for return or exchange.

For hygiene and safety reasons, the following items are non-returnable:

• Garments that have been worn, washed, or altered.
• Items without original tags or packaging.
• Products that have been personalised or customised.

If you receive an item that is defective or damaged upon arrival, please contact our Customer Care team by filling this form. within 7 days of delivery. We will gladly arrange for a replacement or full refund, provided the defect is reported within the stated time frame and verified upon return.

We are happy to offer exchanges for different sizes or colours, subject to availability. If you wish to exchange your item, please contact Customer Care within 14 days of receiving your order.
Items must meet the same condition requirements as outlined above to qualify for an exchange.

1. Submit Your Return Request: Start by visiting our website and completing the online return form, where you will indicate the reason for your return and select your preferred pickup location. You can choose to have the item collected from:Your home, A friend or neighbour’s address.
2. Receive Your Return Label: After submitting the form, we will review your request and send you a prepaid return label via email.
3. Hassle-Free Pickup: Once you've received your return label, our premium shipping partner will arrange the pickup based on your selected location. Whether it’s your home or an alternative pickup point, we’ll make sure the process is seamless and on your schedule.
4. Secure Packaging: Please ensure the item is packaged securely, including all original tags, packaging, and extras that came with your order and a copy of your return request. Attach the return label to the packaging.

Upon receiving your return, our team will inspect the item to ensure it meets our return requirements:

• If the item passes inspection, a refund or exchange will be processed within 7–10 business days.
• If the return is declined due to signs of wear, damage, or failure to meet the above criteria, the item will be returned to you, and no refund will be issued.

Refunds will be credited to the original payment method used during purchase.
Please note that shipping costs are non-refundable, except in the case of defective or incorrect items.

In cases where an item is returned without the original packaging or in a condition that does not meet our standards, a restocking fee of up to 20% may be applied.